Frequently Asked QuestionsFaqs

We work with a wide range of hospitality businesses including hotels, resorts, ryokans, and restaurants. Whether you’re starting or looking to improve operations, we can help.

Yes. At EM Hospitality Japan, we have deep expertise in helping Japanese hospitality businesses to attract and serve international guests. We provide staff training, language support strategies, guest experience enhancements, and marketing guidance to grow your inbound market.

We provide end-to-end support including concept development, brand positioning, operational set up support, staffing plans, guest journey mapping, and pre-opeining training. Our goal is to help you launch smoothly and confidently.

Absolutely. We offer customized staff training programs that improve communication, hospitality standards, and guest interaction – especially for properties seeking to align with Omotenashi principles and appeal to international visitors.

Our consulting fees are customized based on the project scope. We offer both short-term advisory services and long-term strategic partnerships. Contact us for a free initial consultation and tailored proposal.

Over 40 years of hands-on hospitality leadership with a deep understanding of both Japanese culture and global guest expectations. Our advice is practical, culturally relevant, and results-driven.

Yes. We specialize in helping Japanese businesses overcome language and cultural hesitations when working with international guests. Our solutions are simple, actionable, and designed to make your staff confident.

Yes, we offer a Hotline Service for immediate guidance on inbound guest issues, especially for language or cultural concerns. This helps your team respond quickly and effectively in real-time.